Ep 152: UPU update, and a new e-commerce returns solution

Apr 23, 2019

First up this week, a quick update on the status of the UPU’s terminal dues discussions. Check out episode 146 for a full discussion on this topic from Canada Post’s Pierre Morin. It’s a topic that I’ll revisit in full in a future episode.

Then Dean Maciuba from Logistics Trends & Insights joins me to talk about a new development in e-commerce returns:

• Walgreens and Nordstrom (a department store, not just a clothing store as I say in the podcast!) to offer pick-ups and returns on behalf of other retailers
• A retailer-agnostic returns channel for retailers
• The driver for Walgreens to take returns
• Implications for the postal sector - in particular those posts offering e-commerce returns solutions
• FedEx’s deal with Walgreens to be a retail location for FedEx - and its implementation at the coalface
• The day-to-day practicalities of dealing with parcels in a retail outlet, including secure storage
• Is this another opportunity missed by the US Postal Service?