Preview Mode Links will not work in preview mode

Postal Hub podcast

Apr 15, 2019

Nick Manolis, CEO of the Escher Group, is my guest. In a wide-ranging discussion, we cover:

  • Escher’s transformation and engagement with postal operators
  • Technology that spans operating systems and platforms
  • Product development and innovation
  • Posts seeking to modernise the post office network
  • Diversification and transforming the post - including improving the customer experience
  • Protecting the core business while funding new growth areas
  • The key challenges facing postal operators
  • Consumer expectations being driven by the Amazon effect
  • Posts taking advantage of opportunities and becoming disruptors
  • Putting the customer first
  • Increasing revenues at small posts, and scaling profitability at large posts
  • Simplifying training for counter operators
  • Setting up mobile PUDO points
  • Technology enabling postal strategy