Ep 151: Escher Group CEO Nick Manolis

Apr 15, 2019

Nick Manolis, CEO of the Escher Group, is my guest. In a wide-ranging discussion, we cover:

• Escher’s transformation and engagement with postal operators
• Technology that spans operating systems and platforms
• Product development and innovation
• Posts seeking to modernise the post office network
• Diversification and transforming the post - including improving the customer experience
• Protecting the core business while funding new growth areas
• The key challenges facing postal operators
• Consumer expectations being driven by the Amazon effect
• Posts taking advantage of opportunities and becoming disruptors
• Putting the customer first
• Increasing revenues at small posts, and scaling profitability at large posts
• Simplifying training for counter operators
• Setting up mobile PUDO points
• Technology enabling postal strategy