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Postal Hub podcast

Sep 10, 2018

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more:

  • Trends in click-and-collect and return in-store
  • Amazon's weakness in omni-channel
  • What US retailers can learn from UK retailers in the omni-channel retail experience
  • How do retailers give customers the most purchasing and fulfilment options?
  • Cost incentives relating to e-commerce shipping
  • Geo-targeting of customers
  • Speed of delivery offered and the speed that customers want
  • Free delivery thresholds and membership programmes
  • Customer service in retail
  • Amazon delivering the last mile