Ep 125: Amazon insights with Cooper Smith from L2 Gartner

Sep 10, 2018

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more:

• Trends in click-and-collect and return in-store
• Amazon's weakness in omni-channel
• What US retailers can learn from UK retailers in the omni-channel retail experience
• How do retailers give customers the most purchasing and fulfilment options?
• Cost incentives relating to e-commerce shipping
• Geo-targeting of customers
• Speed of delivery offered and the speed that customers want
• Free delivery thresholds and membership programmes
• Customer service in retail
• Amazon delivering the last mile