Ep 114: the evolving e-commerce delivery battleground with Accenture's Brody Buhler

Jun 12, 2018

Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, is my special guest. We cover:

• How smartphone proliferation is changing delivery expectations
• Target fulfilling e=commerce from its massive network of stores
• How distributed fulfilment differs from central fulfilment, including cost
• Alternative delivery solutions
• Customer delivery preferences
• Inter-generational differences in e-commerce delivery
• Trends in cross-border delivery
• Innovation and trust in "the crowd" in delivery
• The future of the global cross-border postal system
• The new "continuous delivery" concept