Ep 104: e-commerce and delivery with eCommerce Masterplan's Chloë Thomas

Mar 27, 2018

Chloë Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover:

• The importance of delivery to e-commerce
• What can be done about "free" delivery
• Customer expectations of delivery in peak periods
• Quality of delivery (including presentation of courier drivers) and how it relates to the e-commerce experience
• Unboxing! (It's a thing, and you need to know about it.)
• Branding on boxes... and the security implications
• Environment issues for e-commerce retailers
• In-flight customer notifications
• Do delivery companies help e-commerce businesses grow?